Patient Rights

Support Needs

Women with support needs, such as reduced hearing, eyesight, movement or speaking skills, have an equal opportunity to benefit from maternity care.

Patient Support Needs

To ensure that women with support needs, such as reduced hearing, eyesight, movement or speaking skills, have an equal opportunity to benefit from maternity care, a variety of facilities are available, such as:

  • designated disabled parking spaces beside the main reception area of the hospital;
  • wheelchair accessible toilets in the front reception area;
  • guide dogs may accompany a person with visual impairment and assistance with directions can be provided;
  • sign language can be arranged by advance request;
  • translator service is available for non English speaking women;
  • one–to-one parent education classes may be provided;
  • medical social worker is available Monday – Friday.

If you have a support need and you need any help, please ask a member of staff who will be pleased to help. With your permission we can take note of your needs in your healthcare record so that staff are aware of the support you need during your time in the hospital.

The Access Officer in the hospital will work with staff to ensure you can easily access the services you require.

Wheelchair Users / Persons with Reduced Mobility

We respectfully ask that all unaccompanied wheelchair users / persons with reduced mobility please make themselves known to us at Reception or at the Security Desk on arrival at the Hospital.
We will contact a Porter to escort you safely to/from the clinic as appropriate.
When your appointment is completed please ask a member of staff to call the Porter to escort you back to the exit.
We are taking these steps as we recognise that the existing infrastructure can provide challenges in accessing some of our services.